Information for Tenants / Emergencies

Emergency Repairs

As listed by the Residential Tenants Act, Emergency repairs are:

+ a burst water service or a serious water service leak

+ a blocked or broken toilet

+ a serious roof leak

+ a gas leak

+ a dangerous electrical fault

+ flooding or serious flood damage

+ serious storm, fire or impact damage

+ a failure or breakdown of the gas, electricity or water supply

+ a failure or breakdown of an essential service or appliance on the property for hot water, cooking or heating

+ a fault or damage that makes the property unsafe or insecure

+ a fault or damage likely to injure a person, damage property or unduly inconvenience a tenant

+ a serious fault in a staircase, lift or other common area of the property that unduly inconveniences a tenant in gaining access to, or using, the property.

All other repairs are considered routine repairs, which can be discussed with your Property Manager within our normal business hours/days.

Should you experience an Emergency outside our business hours, please follow these steps:

  1. It is critical that the repair is deemed as an Emergency repair (as listed above by the Residential Tenancies Act), you don’t want to be out of pocket for something that would've waited until Monday. The landlord will not cover costs if the repairs do not comply.
  2. Please contact our nominated emergency/after hour repairers:

    Plumbing: TAPS: 0418 144 335 or Flush Plumbing: 0448 813 074

    Gas: Flush Plumbing: 0448 813 074

    Electrician: Astill’s Electrical: 07 5346 4022 or Parnell Electrical : 0409 529 914
  3. If you can't get hold of our tradesman you can contact a suitably qualified person to complete the repairs for a maximum of the equivalent of four weeks rent.
  4. Immediately notify us in writing of the incident
  5. Forward the tax invoice from the tradesmen to your property manager within 7 days (our suppliers will invoice us directly).


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